Dokumen legal
Rights
Good Service
• Timely, quality care
• Respectful treatment
• Confidentiality of medical records
• Correct function of healthcare services
• Privacy during treatment
Choose and decide
• Freedom of choice in your healthcare
• Freedom of choice of your treating nephrologist and other healthcare professionals
• Freedom of choice of the kidney unit that will handle your treatment
• Freely decide on research participation
Communicate and Know More
• Full clear communication with the nephrologist and staff caring for you
• Information about the costs associated to the services you receive
• Information about how to submit feedback
• Information about your state of health and treatment options
Responsibilities
Take Care and Contribute
• Learn about your disease and the treatments you receive
• Inform the staff about your state of health in a clear, complete and accurate way
• Take care of your health and follow medical recommendations
• Take care of the facilities and use the resources in a rational manner
Comply
• Follow the ordered treatment
• Be on time with the scheduled appointments and meetings
• Follow the rules and regulations of the Kidney Unit
• Stay registered in the healthcare system and follow through with the payments
• Decide if you wish to participate in the asociación de usuarios [Colombian healthcare system payer group]
Respect
• Treat the staff that cares for you and other patients with dignity and respect
• Call the Dialysis Center in advance if you cannot make it to your therapy session
• Be considerate with others through your behavior and personal care