Enio Jiménez - Spec, Technical IT in Guatemala:
Do you remember how your admission to Baxter RCS was carried out?
I remember that a Baxter colleague told me that there was an opportunity within the company, precisely in the IT area. I was interested in this vacancy and contacted the local Human Resources in Guatemala and then they called me for the interview. So, as my profile suited the vacancy, they hired me and I started on September 3, 2007.
Have you already heard of Baxter RCS?
No, at that time Baxter RCS did not exist in Guatemala, it was until about 5 years later that Baxter acquired the hemodialysis clinics, and recently the peritoneal dialysis clinics were created. So, let's say that at that time the only thing I could find out about was Baxter, but not about the clinics as such.
What positions have you held throughout your career at Baxter RCS?
The name of my position has been the same, but the attributions that I have have changed quite a bit during these 14 years.
When I started it was a job very focused on the technical, "here there is a problem, we have to solve the problem", but as I got involved in the business, I learned many processes in which I have been involved and I have chosen myself as well. Now I do many more things than just support the end user, I already do administrative things, budget control, and a lot of other things that were not included in the profile when I joined.
How long have you been working in our company?
14 years ago and I hope to reach 15 years.
What is your role within Baxter RCS? And what is the most important part of your job?
The main role is to provide technology support to all users. The most important thing that I consider in my work is to support users and solve their problems, because it is vital so that the operation does not stop in terms of technology. Additionally, it is interesting to be able to talk with them, learn about their work and even support them to automate and simplify some of their daily tasks to maximize their time.
How has your relationship been with the different areas of Baxter RCS locally and at the cluster level?
At the cluster level, there is not a very direct relationship, but it has been quite good. Now, as for the local RCS areas, it has been very good, since I have to visit all the clinics, for which I have met the users in person, and the truth is that it is a very good thing because another sensation is already perceived by the user side and vice versa.
How do you think Baxter RCS Guatemala is to be the Best Place to Work?
From my point of view, the Best Place to Work is the one where collaborators can have job stability, growth opportunities and, especially, find a balance between professional and personal life, I believe that RCS meets these points!
How has person-centered care been transformed in RCS Guatemala?
Due to my area of work, I do not have direct contact with patients. However, in the contact I have with users, I can see how in one way or another they seek to improve their work focused on providing good care to end customers, who are patients.
How has RCS influenced your family, personal and professional lifestyle?
Working with RCS gives you a different perspective from many points of view:
First, we know that we are providing a health service, and we see how this disease affects so many people in our country. Undoubtedly, these are issues that touch a family nucleus and make you value everything, especially health.
On the other hand, you can support all kinds of personnel, both at the administrative, technical and operational levels, you realize how they all contribute significantly to the business, and finally, since the clinics are located in different departments, I have known places I didn't know yet and the experience has been quite nice.
In the performance of your work, how do you feel that you fulfill our mission of Saving and Sustaining Lives?
I believe that the support at the technology level that I provide, in some way, is part of that mission, since the collaborators/users require this support to have all their tools working and in optimal conditions so that they can be focused on their work and provide the necessary care to our patients.
What advice would you give your teams to approach 2022 in the best way?
I think it will be a year of challenges like the last two, however, we must face it with a positive attitude, a successful mentality and turn dreams into our goals. Additionally, and the most important thing that has surely taught us these years is not to neglect our health, take advantage of and value the time we have with our family and enjoy every opportunity that comes our way, since all of this will somehow become the strength and the engine that will drive us to continue.
Do you have any motivational message you want to share with us?
I am very proud to belong to this company where I have developed, not only professionally, but also on a personal level.
I am convinced that I still have a long way to go, to contribute and learn at the same time, for this reason, I motivate everyone, those who are just starting out and those who have already been here for a few years, to continue making efforts, continue taking advantage of the tools, opportunities and valuable resources that a company like this provides us, together, as a family, let's continue to achieve the goals for personal success and our company!