Contact us
General inquiries
This applies only to inquiries in Colombia; for out-of-country inquiries, use the care centers page for that particular Baxter RCS site .
Toll free number in Colombia: 1-800-422-9837
*Available 24 hours a day, 7 days a week
Patients
Renal care services
Contact Patient Customer Service:
Toll free: 01-8000-939-595
option 1
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Order status, complaints, suggestions or congratulations:
option 2
Report an adverse event
Contact patient safety at:
Phone: +57 602 444 7428 en Cali
Pharmacovigilance Privacy Statement>
Care centers
If you require information about a center close to your location, we invite you to consult the Care centers of Baxter RCS.
Health professionals
Customer service
To contact Baxter RCS product customer service outside of home patient requests, please contact the Baxter RCS Service Center at (866) 866-7737. home patient requests, please contact the Baxter RCS service center at:
Toll free: 01-8000-939-595
option 2
Then choose the option you need:
- For technical suppor- option 1
- For order managemen- option 2
- For an emergency during non-business hours- option 3
- For the SER Renal Program- option 4
- For complaints, suggestions or compliments- option 5
Report an adverse event
Contact patient safety at:
Phone: +57 602 444 7428 in Cali
[email protected]
Pharmacovigilance Privacy Statement>
Customer Service - Specialized Attention
Phone: +57 315 529 5905
Line: 018009395952
E-mails:
[email protected]
[email protected]
CENTRAL ADMISSIONS OFFICE FOR ACCESS TO THE NATIONAL NETWORK OF CHRONIC POPULATION SERVICES:
Support for the expansion of the national network of renal therapy services, providing greater administrative efficiency, convenience for our patients through
administrative efficiency, comfort for our patients through the logistical coordination of patient transfers, global authorization
global authorizations and temporary transfers between cities, providing greater administrative efficiency and comfort for our patients.
E-mail: [email protected]
COMMERCIAL CONTACT CHRONIC AND ACUTE SERVICES IN COLOMBIA:
For any requirement of our portfolio of solutions in nephrology, you can contact us at
through the following email to channel your request and give you an answer:
E-mail: [email protected]
Media inquiries
Write to us at: [email protected]
Consultations and/or legal notices
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Write to us at: [email protected]